Health care organizations increasingly understand that patient engagement and overall experience matters. Hence several hospitals are now hiring “patient experience” leaders to help these providers lead the patient engagement movement. Clinical sponsors and research sites take notice as the same patient engagement movement gains steam in clinical trials.
乐动体育See an example of seven hospitals hiring a patient experience leader. This list is not exhaustive, and it can be expected that most providers and ultimately, research sites will have a similar function.
1. Falls Church, Va.-based Inova Health System an assistant vice president of patient experience.
乐动体育2. Union Hospital of Cecil County in Elkton, Md., a patient experience officer.
3. UMMC Midtown Campus in Baltimore a director of patient experience.
乐动体育4. New York City-based NYC Health + Hospitals/Queens a patient experience officer.
乐动体育5. Dallas-based Baylor Scott & White Health a patient experience adviser.
6. Central Maine Medical Center in Lewiston a chief customer experience officer.
7. Longmont, Colo.-based Centura Health a patient experience program manager.Source: